Refund policy
Return Policy
We want you to love your purchase! If you're not completely satisfied, we accept returns within 30 days of your order's delivery date.
Eligibility & Condition
To be eligible for a return, items must be in their original, unused condition, with all tags attached and in original packaging.
To be eligible for a return, items must be in their original, unused condition, with all tags attached and in original packaging.
Return Shipping
As a small boutique, we are currently unable to offer free returns. Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.
How to Initiate a Return
- Email us at sales@thh2.ca with your order number and reason for return.
- We will email with your return authorization.
- Securely pack your item being sure to protect original carton and ship back to RETURNS- The Hen House, 1624 Beachburg Rd, Beachburg, ON. K0J1C0
Refunds & Processing
Once received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 3 business days.
Once received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 3 business days.
Exclusions
Final sale items, intimate apparel, and custom orders are non-returnable.
Final sale items, intimate apparel, and custom orders are non-returnable.