Refund policy

Our Guarantee We want you to love your purchase! If you are not completely satisfied with a standard item, we accept returns within 30 days of your order's delivery date.

Please note: All items purchased on sale are final sale and cannot be returned, refunded, or exchanged.

Eligibility & Condition To be eligible for a return, items must be in their original, unused condition, with all tags attached and in the original packaging.

Return Shipping As a small boutique, we are currently unable to offer free returns. Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.

How to Initiate a Return

You can submit a return request in one of two ways:

Option 1 – Self-Serve (fastest): Log in to your account and submit a return request directly from your order status page.

Option 2 – Email us: Email sales@thh2.ca with your order number and reason for return, and we will reply with your return authorization.

Once your return is authorized, securely pack your item (being sure to protect the original carton) and ship it back to: RETURNS - The Hen House 1624 Beachburg Rd, Beachburg, ON, K0J 1C0

Please note that you must return the items in a shipping box or bag—either new or the one used to ship your original order. Be aware that if the return is not properly packaged, or if the shoe box is used as a shipping box, a handling fee of $15 will be deducted from your refund amount.

Refunds & Processing Once received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 3 business days.

Exclusions (Non-Returnable Items) The following items are strictly non-returnable and cannot be exchanged:

• Final sale items (any item purchased on sale or clearance)
• Intimate apparel
• Custom orders