FAQs
RETURNS & EXCHANGES
In-Store Purchases and Canadian Online Orders:
Change of heart? We’ll happily take back any unworn item within 30 days of purchase with the original invoice and method of payment.
Items Purchased in store must be returned in store.
Canadian Online Purchases:
All unworn items from orders placed online within Canada may be returned within 30 days of delivery. Return shipping to be paid by customer.
Procedure:
- Pack unworn items in original shipping box or polybag and wrap shoe/boot box in craft paper to keep them clean and secure.
- After including a copy of your original bill, seal the box or poly bag with tape (or) use the re-sealable opening of the polybag.
- Please DO NOT tape up the original manufacturer’s shoe box.
U.S. orders are final sale and cannot be returned.
Refunds on items purchased during the Buy one, Get one promotions may be subjected to price adjustments. ALL LAST CHANCE ITEMS/CLEARANCE ITEMS are subject to FINAL SALE.
SHIPPING?
Free standard shipping is available on eligible orders over $100 CAD before taxes to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. Newfoundland and Labrador, the Northwest Territories, Nunavut, and Yukon have a $20 CAD standard shipping rate and are excluded from the free-shipping offer. Items in our clearance shipping profile have a separate $15 CAD Canada-wide shipping rate and are not eligible for free shipping. U.S. standard shipping is $45 CAD. Shipping options and the total charge are shown at checkout. See our Shipping policy for details.
We use a range of couriers. Your shipping confirmation will include tracking details when your order ships.
WARRANTY?
We take great pride in our selection of companies that we represent. With that being said, the warranties are subject to the Brand’s manufacturing warranty regulations and timeline.