FAQs

REFUND POLICY?

We offer full refunds on most items within 14 days from the shipping date or merchandise credit on an eGift card within 30 days from the shipping date. After 30 days, we will no longer accept returns. Tags must be attached and items in perfect unworn condition.

PLEASE NOTE: ITEMS MUST BE RETURNED WITH PACKAGING THAT PROTECTS THE CARTON, SO IT IS IN RESALABLE CONDITION

The following items are FINAL SALE: Lingerie, Swimwear, and Sale items. 

Exchanges for online purchases may be completed in store at The Hen House Boutique or by mailing back your online return and then placing a new order. 

If you would like to return your shipped order back to us, please contact us at the following email SALES@THH2.CA to start your return process.

SHIPPING CHARGES ARE NON-REFUNDABLE AND THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS ON ITEMS SENT BACK TO US

SHIPPING?

We offer free shipping in Canada on orders over $150 before tax. WE SHIP CANADA POST EXPEDITED PARCEL

WARRANTY?

We take great pride in our selection of companies that we represent. With that being said, the warranties are subject to the Brand’s manufacturing warranty regulations and timeline.